Customer service makes a significant contribution to our businesses and sectors. Not only would having them make things easier for customers or clients, but it will also make things easier for every successful firm they run. In the customer service industry, there are numerous employment opportunities in customer service, customer support, customer success, and customer experience. However, the major purpose of all of those professions is to assist consumers in making purchasing decisions, processing orders and complaints, and offering a solution to their problems.
But, before we get into our primary topic, let me tell you about the skills and qualifications required for various customer service positions.
WHAT ARE THE SKILLS AND QUALIFICATIONS FOR A POSITION IN CUSTOMER SERVICE?
To be effective in customer service, you must possess certain characteristics as well as a variety of skills that will assist you in dealing with your clients. However, if you lack the qualifications required for this position, you will not be considered. Every career you seek requires specific skills and qualifications. As a result, if you’re looking for different customer service careers, this blog post is for you. Here are the qualifications and skills you’ll need for customer service employment.
SKILLS FOR A CUSTOMER SERVICE JOB INCLUDE:
- Communication – If you don’t know how to communicate with other people, you won’t get this job. Being able to communicate effectively will enable you to respond in a timely manner. Clear communication will make your job easier, especially when it comes to resolving customer issues.
- Patience – Having patience is one of the most important skills you’ll need when starting this type of job because customers will ask a lot of questions, and some of them will not always be in a good mood, which will lead to a bad conversation. Having this skill will ensure that your conversation with your customer stays in good shape and provides a positive experience.
- Empathy – Some customer interactions are unpleasant, therefore having this skill can help you understand and identify your clients’ feelings and communicate properly.
- Technical Knowledge – Of course, in order to properly handle your customers’ problems, you’ll need a good understanding of technology.
Other than that, here are the other skills you need to possess for customer service jobs.
- Decision Making
QUALIFICATION FOR CUSTOMER SERVICE POSITIONS:
This qualification is required in all customer service positions. A high school diploma is required for most customer service positions, as is familiarity with a computer or computer abilities. Many employers also need on-the-job training, which will undoubtedly benefit you once you begin working. There are many options available that do not require on-the-job training or extra education.
However, if you want to advance your career, many employers will need you to have a college diploma or experience in the field. Also, keep in mind that great communication skills and a customer-focused attitude are required for applying for customer service positions.
If you are an excellent communicator, have the necessary hard and soft skills for this work, and have the necessary qualifications, this will be an excellent opportunity for you to advance your career.
Now that we know what qualifications and abilities a customer service job requires, let’s look at customer service jobs, what they include, and what their average salary is to see whether they’re a good fit for you and your future career.
7 OPPORTUNITIES IN CUSTOMER SERVICE FOR YOU:
1. Customer Service Representative (CSR)
Customer Service Representatives interact with customers daily. They connect with customers to provide product and service information, process orders and returns, offer sales and discounts on products and services, and resolve customer complaints. This job role is suited to you if you have the capacity to handle many responsibilities.
Salary: According to PayScale, the average salary for a Customer Service Representative (CSR) in the Philippines is ₱246,864.
2. Call Center Agent
Call Center agents are those who work from home at a remote call center or at a call center. Customers can reach them by phone or email, regardless of where they are located. They may also submit orders and billings, handle and respond to client complaints, and schedule customer appointments, depending on their position. They usually work in cubicles or at a workstation with a computer. This job is for you if you have great verbal and written communication skills, computer expertise, and the ability to multitask.
Salary: According to PayScale, the average salary for Call Center Agents in the Philippines is ₱179,931.
3. Call Center Representative
When interacting with customers, a Call Center Representative serves as the company’s voice and face. They collaborate with the supervisor to negotiate specific responsibilities, and they are in charge of a variety of tasks, including resolving customer issues, dealing with complaints, answering client queries, and conducting various transactions. This position is suited for you if you have exceptional interpersonal skills.
Salary: According to PayScale, the average salary for a Call Center Representative in the Philippines is ₱196,907.
A receptionist is a person who works at a company’s front desk and is in charge of answering phones, scheduling appointments, welcoming customers, tracking complaints, and conducting administrative responsibilities. They can be found at resorts, hotels, and other medical facilities, as well as in corporate settings. This job position is for you if you have outstanding intrapersonal abilities and can multitask.
Salary: According to PayScale, the average salary for a Receptionist in the Philippines is ₱182,114.
5. Help Desk Analyst
For IT experts, Help Desk Analyst is one of the high-paying customer service positions. They are in charge of aiding customers and staff with software and hardware problems. They usually operate in an office setting and communicate with consumers via phone or chat. This job role is suited to you if you have great verbal and written communication skills.
Salary: According to PayScale, the average salary for a Help Desk Analyst in the Philippines is ₱300,000.
6. Account Coordinator
Account Coordinator is a well-paid customer service position that can be found in places like public relations businesses or marketing agencies. They’re in charge of preparing file contracts, connecting with clients, organizing meetings, and putting together account reports. This job is for you if you have exceptional people skills and strong organizational skills.
Salary: According to PayScale, the average salary for an Account Coordinator in the Philippines is ₱250,416.
7. Bank Teller
Usually, the bank teller is the one who works at the bank. Their main purpose is to work with and interact with customers in order to execute their financial transactions at the bank or credit union. They are in charge of processing deposits and withdrawals, welcoming customers, accepting money orders, converting checks to cash, and transferring funds. This job role is for you if you have computer, math, and communication skills.
Salary: According to PayScale, the average salary for a Bank Teller in the Philippines is ₱165,101.
These are just a few examples of customer service professions you might be interested in. I hope that learning about some of the customer service professions in the Philippines has helped you gain knowledge. This post blog will assist you in determining which careers are best for you. If you want to apply for a variety of customer service jobs and learn about other customer service careers that might be a good fit for you.
Here’s glassdoor.com, a website where you can locate several customer services jobs with job descriptions, duties, skills and qualifications, work type, and salary.